Click online, collect how and where you like

How Click&Collect works 

Explore the sections below to find out all you need to know about delivery and how to get started. 

• Locations close to you
• Different collection options
• Click&Collect Rapid
• Notifications
• Changing and cancelling orders

Locations close to you 

Start by setting your shopping method. Choose Click&Collect, enter your postcode or suburb, and we’ll show you all locations nearby, and the slots available over the next few days.  

Different collection options 

Different stores and locations have different Click&Collect options. So you might see: 

1. Parking bay areas. Our team members will carry your groceries out of the store and put them directly into your boot of your car. 
2. Click&Collect Lockers. These temperature-controlled lockers can store pantry, fresh and frozen items. We’ll SMS you the PIN to unlock your locker at the beginning of your collection time. Minimum spend is $50. 
3. Store service desk. Collect your order at the service desk at your chosen store. Free same day collection when you order before 11am. Minimum spend is $50. 
4. Remote van collection orders, available at selected locations across Australia. You’ll see these locations when you’ve added a remote address to your account. Remote collection slots are a minimum of 5 days from the date you place your order 

Get it faster with Click&Collect Rapid 

Need your groceries really soon? At your location, you might be able to select Click&Collect Rapid and collect your groceries within 90 minutes (60 minutes at a growing number of stores). You can generally purchase from our full range, including hot food (e.g. roast chicken), tobacco and deli items. Liquor and deli platters aren’t available for Click&Collect Rapid. 

Terms and conditions

Click&Collect Rapid service is available when you spend a minimum of $30 in one order after savings and discounts have been applied. Offer is available in selected areas only and some product exclusions apply. A limit of 40 products and a $5 fee per order applies. There are limited Rapid time slots available. Due to the fast nature of the Click&Collect Rapid service, you can't modify or cancel a Click&Collect Rapid order at any time after placing the order and you may be subject to a cancellation fee. 

Notifications 

We'll email you after your order is placed with information about where to come to collect your groceries, and when. 

• For many stores we'll SMS you when your order is ready. Once you arrive at your store, park in one of the store's Click&Collect parking bays. Simply tap a link to let us know you've arrived and we'll bring your order to your car boot. 
• Across some Coles stores we'll ask you to call a number when you arrive at the Click&Collect parking area and a team member will bring your order out. 

Changing and cancelling orders 

If you need to change your order after the cut-off time, contact us on 1800 455 400. Any orders cancelled after the cut-off time may incur a $30 cancellation fee. 

Help Centre

Want to follow up a Click&Collect order or know in more detail how it works? We’ve got answers to all your questions.

Get help with your Click&Collect order