The Coles app is compatible with tablets & iPads. You can download the Coles app from the App, or Google Play Store.
You can log in to your Coles account from your mobile phone and tablet at the same time, too. This means you can easily switch devices while shopping, creating a list or saving favourites. It’s great.
We’re sorry to hear your account has been set to inactive. Please call us on 1800 455 400, and we can help you sort it out.
To get the most out of the Coles app, like ordering online, saving your favourite items or linking your Flybuys card, you’ll need to create an account.
How to create an account:
1. Go to the More tab
2. Select Log in or sign up
3. Follow the prompts to create your account
If you don’t have an account, you can only view our catalogue, specials and recipes.
We’re sorry to hear that you’d like to delete your account.
How to delete your account:
1. Go to the More tab
2. Select your account name at the top of your screen
3. Select Delete account option
4. Then simply follow the prompts
If you don’t have an account, you can only view our catalogue, specials and recipes.
Things you should know
Coles treats compliance with the Privacy Act 1988 ('Act') and the Australian Privacy Principles ('APPs') very seriously and is committed to handling the personal information of an individual in accordance with our privacy policy and the requirements of the Privacy Act. As outlined in our Coles privacy policy (https://www.coles.com.au/privacy), as our customer, you have the right to access, correct, and/or delete the personal information we hold about you. However, in some circumstances, we may not always be able to delete personal information as it may be required for other business purposes (e.g. to meet legislative requirements related to the retention of data).
Under the Privacy Act and other relevant laws, we will look into your request to delete your account and look to fulfil this request within the next 10 business days. Where we cannot fulfil your deletion request, we will outline the reasons in the customer care file and provide you with the reasoning.
You can view all your payments by going to the More section of the app and selecting Payment history. This will display your instore payments from March 2023 onwards, and your online payments from July 2023 onwards. Online payment history is currently unavailable for customers in Western Australia.
You’ll also be able to see how many Flybuys points you’ve earned per transaction. Just make sure you scan your Flybuys card every time you shop instore. If you haven't joined Flybuys or linked it to your Coles account yet, go to the More tab on the homepage of the app and click on Flybuys.
If you switch to a different Flybuys account, it takes up to 24 hours for your in store payment information to update to your new Flybuys account.
Your in store payment details will automatically update in your payment history after this.
To unsubscribe from SMS marketing messages, reply STOP to any SMS.
To unsubscribe from marketing emails, click 'Unsubscribe' at the bottom of the Coles email.
You can also opt out of marketing communications from your account settings. On the app:
You can also speak to our Customer Care Team on 1800 061 562.
Push notifications are pop-up messages that appear in the Coles app relevant to your delivery or order. We may also send you relevant Coles offers or specials.
To ALLOW Push Notifications, follow these steps:
To STOP Push Notifications:
If you notice two payments for the same order on your bank account, one is a 'pending payment' that will be removed within 72 hours
You may see a ‘pending payment’ amount withheld on your bank account.
This is part of the bank pre-authorisation process towards your final total. It’s not a separate payment for the same order.
Please be assured Coles will only process the payment once, for the final total, when your order is packed and ready to go.
This means you only pay for exactly what’s in your bags at the point they are packed. Nothing more.
Sorry, we don’t offer remote delivery in the app yet. If you’re in a remote delivery area, the best thing to do is shop via our website.
Our app can't complete business orders yet, so we recommend ordering through our dedicated business website.
You can view and track orders through our website.
You can modify your delivery and Click & Collect order before the cut-off time. You can't modify or cancel a C&C Rapid order.
You can cancel or make changes to previously submitted orders, including the delivery day or time, right up until your order cut-off time, without incurring any cancellation fees.
On the app:
1. Go to More menu.
2. Select My orders.
3. Log in to the website and find the order you want to change
4. Select Modify order and make the appropriate changes
5. Once you've made the changes, go through the checkout again. This will update the amount we'll charge to your account. You may see another notification from your bank but this is an amount update - you won't be charged twice.
From your confirmation email:
1. Click on the Modify link in your email and you'll be guided through the steps required.
On the website:
1. Log in to your account.
2. Go to Orders and find the order you want to change.
3. Select My orders and find the order you want to change.
4. Select Modify order and make the appropriate changes.
5. Once you've made the changes, go through the checkout again. You won't be charged twice, you'll only be charged once your order has been finalised by our team.
Due to the fast nature of the Rapid Click & Collect service, you can't modify or cancel a Rapid Click & Collect order at any time after placing the order or you may be subject to a cancellation fee.
We're committed to your safety and wellbeing and offer the option of adding you to our liquor self-exclusion agreement.
Add yourself to the liquor self-exclusion agreement
While you remain on the agreement you won't be able to buy liquor from Coles Online. You can remove yourself at any time.
To add yourself to the agreement, read through the terms* and then email Customer Care with your request, and your:
Remove yourself from the liquor self-exclusion agreement
When you remove yourself from the agreement you will be able to order liquor from Coles Online.
To remove yourself from the agreement, read through the terms* and then email Customer Care with your request, and your:
*Coles Online Liquor Self-Exclusion Terms of Agreement:
By emailing Customer Care to add yourself to the Coles Liquor Self-Exclusion Agreement your personal information is being collected by Coles Supermarkets Australia Pty Ltd (ABN 45 004 189 708) (Coles) so we may communicate with you in relation to the self-exclusion request you have raised and enable the ongoing communication if there are subsequent questions about your request. Coles will not disclose this information provided by you unless required or authorised by law or in accordance with our Privacy Policy (www.coles.com.au/privacy). Where you provide us with Personal Information about someone else as a member, employee, or representative of a business, organisation, or other entity, you must have their consent to provide their personal information to us. Please contact Coles Customer Care on 1800 061 562 for any privacy related queries.
When your order is ready for collection you'll receive an SMS telling you when your groceries are ready.
Your confirmation email also has all the details about the collection process.
Note:
You must come to the store only after you've received the SMS from us.
Make sure we have your latest email address and your mobile number so you receive your notifications. You can do this by logging into your Coles account.
Depending on your location and the store you choose, you’ll have different collection and bagging options.
You have the option to choose between between bag and no bag.
Bag
If you select 'bags' we estimate the number of bags your order might need based on your groceries. You will only be charged for the number of bags you're given.
No bag
You can bring your own bags and we can pack them for you. Or if it's Direct to Boot our staff can pack the items directly into your car.
For these options all items are bagged for you. We estimate the number of bags your order might need based on your groceries. You will only be charged for the number of bags you're given.
Let us know you're running late before or within your chosen time slot by calling us on 1800 455 400, and we will do our best to keep it aside.
If we don't hear from you in time, you will be charged a cancellation fee. This is so we can return the uncollected items to the shelves in a timely manner and keep all produce fresh.
There are different Click & Collect pickup options available at different Coles stores - including Direct to Boot, Smart Lockers, Mobile Collect and Service Desk collection.
Your confirmation email will outline the collection process you need to follow.
For our catalogue, go to the Home tab and tap View on the catalogue section.
Keep in mind that specials are updated every Wednesday and end on the following Tuesday.
From your list, tap on any item to view it and then select the Add to trolley button. Alternatively, if you would like to add all of your items to your trolley, you can scroll to the bottom of your list where you will find an Add list to trolley button.
We’re sorry, we try our best to make sure the aisle numbers for all products are up to date.
If you found a product in a different aisle, we’d appreciate it if you could let us know.
1. Go to Help & contact
2. Tap Coles App Feedback
3. Include the store, product name and aisle you found it
4. Submit it and we’ll do the rest
Right now, you can only send a copy of your list to other people. This means multiple people can’t edit or manage the same list together.
How to send a copy of your list:
1. Go to the Lists tab
2. Select the three dots at the top
3. Select Share list
As long as you’re logged in to your account, you can view things like your shopping list, favourites and trolley across mobile or tablet at the same time.
All estimated totals and savings displayed in the shopping list tab reflect the regular selling prices in your selected store and should be used as a guide only. As the per the disclaimer, prices may vary based on promotional offers.
You will be able to these savings summary this as you shop Instore only. Please ensure you have switched to instore mode.
We’ve made it even easier to switch shopping mode, if you got to the top of your screen in the lists tab, you will be able to switch easily.
All promotional offers run from Wednesday and are valid until the following Tuesday. Promotional prices may also extend beyond the advertising dates. Please go to T&Cs for more information.
It might have to do with a price not being available for a product or a special offer associated with any products on your list.
The Coles app uses Custom Actions, a recent feature from iOS designed to make shopping more accessible.
Custom Actions takes buttons from the main screen and adds them to a seperate list. This includes actions such as 'Add to trolley' and 'Add to list'.
For Voice Control uses, you'll need to use a specific voice command to access this list of actions.
Here’s how. Say ‘Show numbers’. Then ‘Show actions for <number>’. Then choose the number for the action you want.
Note: The ‘show grid’ function hasn’t changed and will still work as usual. If you have any further questions, please contact the Coles Digital Accessibility Team on accessibility@coles.com.au.