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Privacy policy

At Coles, we respect the privacy of your Personal Information in our care. Personal Information means information which identifies you as an individual or from which you can be reasonably identified. Your personal information is managed in accordance with the Coles privacy policy at www.coles.com.au/privacy, which applies to all Coles group companies and divisions including Supermarkets (Coles Supermarkets, Coles Gift Cards, Coles Online, Coles Financial Services, Coles Local), Coles Liquor (Liquorland, First Choice, Vintage Cellars, First Choice Liquor Market, and Spirit Hotels), and Coles Convenience (Coles Express).  This Privacy Policy relates to Personal Information we collect and handle about you as our customers, visitors to our website, users of Coles group apps, social media, and other digital services and members of the public. Please refer to the Privacy Policy, and contact Coles Customer Care on 1800 061 562 or via webform at www.coles.com.au/customer-service/contact-us for further details on how we handle your Personal Information.

If you are applying for or already have a Coles Mastercard or Coles Personal Loan, the NAB Privacy Policy and Citi Privacy Policy will also apply. 

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Please contact the Customer Support Team on 1300 306 397 or via email at privacy.officer@citi.com for any privacy-related queries.

If you are applying for or already have a Coles Mastercard or Coles Personal Loan, the Flybuys Privacy Policy will apply to your Coles Mastercard or Coles Personal Loan account.

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Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Coles unsecured credit products are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”) and distributed by Coles Supermarkets Australia Pty Ltd ABN 45 004 189 708. NAB has acquired the business relating to these products from Citigroup Pty Limited (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) (“Citi”) and has appointed Citi to assist to administer the products. Coles receives commission for the introduction of credit business to NAB.